Money Back Policy

Last updated: January 2026

We sell one product: a downloadable Izu Peninsula itinerary PDF. It costs $15. We think it's worth it — it's a carefully researched, detailed guide that saves you hours of planning time. But if you're not happy with your purchase, we offer a straightforward refund policy. No hoops to jump through. No forms to fill out. Just email us and we'll handle it.

What You're Buying

The JP Izu itinerary PDF is a 30-page digital guide that includes:

The PDF is delivered by email immediately after purchase. You can download it to any device and print it if you prefer a physical copy. The file is a standard PDF that works on phones, tablets, computers, and e-readers.

This is a digital product. There is no physical item shipped. You receive the file by email and can access it immediately.

Refund Policy

We offer refunds based on how long it's been since your purchase:

Time Since Purchase Refund Amount How It Works
30 days or more Full refund ($15) Email us with your order number. We refund within 5 business days.
14-29 days 50% refund ($7.50) Email us with your order number. We refund within 5 business days.
Less than 14 days No refund The purchase is considered final.
Delivery failure Full refund ($15) Automatic — no action needed from you.

30+ Days: Full Refund

If 30 days or more have passed since your purchase, you're eligible for a full refund. We don't ask why. Maybe your trip got canceled. Maybe you found another resource. Maybe you just changed your mind. It doesn't matter. Email us with your order number and we'll process the refund within 5 business days. The money will appear on your original payment method.

14-29 Days: 50% Refund

If 14 to 29 days have passed since your purchase, you're eligible for a 50% refund ($7.50). Again, we don't need a reason. Email us with your order number and we'll process the partial refund within 5 business days.

Under 14 Days: No Refund

If fewer than 14 days have passed since your purchase, the sale is final and no refund is available. This is because the PDF is a digital product that is delivered immediately. Once you've received the file, we can't "undo" the delivery. We believe our refund windows are generous enough to accommodate any genuine issues while being fair to us as a small business.

Delivery Failure: Automatic Full Refund

If our system fails to deliver your PDF due to a technical error on our end, you receive an automatic full refund. You don't need to do anything — our system detects failed deliveries and processes refunds automatically within 24 hours. If you don't receive your PDF within 1 hour of purchase, check your spam folder first. If it's not there, contact us and we'll resend or refund immediately.

How to Request a Refund

To request a refund, send an email to aloha@jptenkiizu.com with the subject line "Refund Request." Include your order number (from your purchase confirmation email) and the email address you used for the purchase. That's it. We'll confirm your refund within 2 business days and process it within 5 business days.

Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take an additional 3-10 business days for the refund to appear on your statement. This timing is outside our control.

No Subscriptions

Our PDF is a one-time purchase. There are no subscriptions, no recurring charges, and no automatic renewals. You pay $15 once and you own the file forever. We will never charge your payment method again unless you make a separate purchase.

We don't store your payment information. All transactions are processed through our secure third-party payment processor. We receive confirmation of your payment and your contact details for delivery purposes, but we do not have access to your credit card number or bank account information.

File Access

Your purchase includes permanent access to the PDF file. We keep a record of all purchases, so if you lose your file or delete the email, contact us and we'll resend it at no charge. There's no time limit on this — if you bought the PDF in 2024 and need it resent in 2026, just ask.

We occasionally update the PDF with new information (price changes, new recommendations, updated transportation details). If you purchased a previous version, you're entitled to the updated version at no charge. Contact us and we'll send the latest file.

What This Policy Doesn't Cover

This refund policy applies only to our downloadable itinerary PDF. It does not apply to:

If you're unsure whether something is covered by this policy, just ask. We're reasonable people.

Gift Purchases

Our itinerary PDF makes a great gift for friends planning a Japan trip. If you purchase the PDF as a gift, the same refund policy applies — the recipient can request a refund within the timeframes above. Just have them contact us with the order number from the purchase confirmation email.

Technical Issues

If you experience technical problems with your download — the file won't open, appears corrupted, or is incomplete — contact us immediately. We'll either fix the delivery issue or issue a full refund, your choice. We've designed our delivery system to be reliable, but technology sometimes fails and we won't make you pay for our technical problems.

Common download issues and solutions: If the PDF won't open, make sure you have a PDF reader installed (Adobe Acrobat Reader, Preview on Mac, or similar). If the download link in your email doesn't work, try copying and pasting it directly into your browser address bar. If you're still having trouble, email us and we'll send the file directly as an attachment.

Duplicate Purchases

If you accidentally purchase the PDF twice (for example, clicking the buy button twice due to a browser issue), contact us and we'll refund the duplicate charge immediately. This happens occasionally with mobile browsers and we have no problem fixing it.

Chargebacks and Disputes

If you initiate a credit card chargeback or payment dispute without first contacting us, we reserve the right to contest the chargeback and to deny future purchases from your account. We are reasonable people and will almost always issue a refund if you ask politely. Chargebacks cost us significant fees and administrative time, so please talk to us first.

Bulk Purchases

If you're a travel agent, tour operator, or corporate travel planner interested in purchasing multiple copies of our PDF for your clients, contact us for bulk pricing. We offer discounts for purchases of 10 or more copies. Note that our PDF is licensed for personal use only — redistribution or resale is prohibited.

Changes to This Policy

We may update this refund policy from time to time. Changes will be posted on this page with a new "last updated" date. The policy in effect at the time of your purchase applies to your transaction. If we make changes that reduce your refund rights, those changes will not apply retroactively to purchases made before the change.

Refund Method

All refunds are issued to the original payment method used for the purchase. We cannot issue refunds to different cards or accounts for security reasons. If your original payment method is no longer active (expired card, closed account), contact us and we'll work with you to find a solution — usually a refund via alternative payment method or account credit.

Refund processing times: we approve refunds within 2 business days of receiving your request. The actual time for the money to appear in your account depends on your payment provider — typically 3-10 business days for credit cards, sometimes longer for international transactions.

Contact

Refund requests and questions about this policy:

Email: aloha@jptenkiizu.com
Phone: +1 (808) 372-8456 (voicemail, we call back)
Address: JP Izu Media LLC, 1848 S King St, Honolulu, HI 96826, USA